Why the introduction of tickets often fails

It's actually clear to everyone: if you have to manage several projects at the same time, there's no getting around good task management. Especially in digital agencies or software studios, where many jobs run in parallel, the introduction of a ticket system seems to be the obvious step. Finally, structure! Finally, an overview! Finally, less chaos in the team chat!

So a tool like Jira is introduced. The hopes are high: finally some order in the company. The employees are even motivated at first – everyone dutifully writes their tickets, fumble their way through the cryptic user interface and try their hand at the art of ‘user story writing’. It may feel unfamiliar, but at least things are moving forward.

But after just a few weeks, the first disillusionment sets in.

When the tool becomes a brake pad

The interface is unwieldy and the operation is fragmented. Instead of making work easier, the tool is perceived as an additional hurdle. Instead of working smoothly, you click through nested masks. The team loses interest. Gradually, people return to their old habits – discussions take place in chat again, tasks disappear in private notes, and the tickets become orphaned.

And even worse: management has not got what it had hoped for either – namely an overview. Because Jira is just a ticketing system. For time tracking, capacity planning, analysis or invoicing, additional tools have to be connected and licensed with a lot of effort. In the end, all data is distributed across five different systems – and no one can see through it properly anymore.

The frustration is complete when it becomes clear after a few months that the Jira implementation was a failure. A lot of effort, little benefit. Another tool in the mix.

A ticket system, but please make it good

So what should you do? It's quite simple: a ticket system not only has to structure tasks, but also really integrate into your daily work. And that's exactly what makes Leadtime different.

In Leadtime, tickets are not just another module among many – they are the operating system of your daily work. Every activity – whether a customer project or an internal task – is recorded as a ticket, with time bookings, comments, checklists and file attachments. And because time tracking, resource planning, quotation costing and billing are based directly on this, there are no information gaps. Everything stays in one place and everything is interlinked.

The difference: integration instead of a DIY solution

• No additional tools needed: time tracking, budget control, customer communication – all directly in the ticket.
• No chaos in the team chat: all information stays where it belongs – in the context of the task.
• No frustration: a modern, fast interface that speeds up work, not slows it down.

Good task management is not a nice-to-have, but the cornerstone of productive work. But a tool is only good if it is actually used. Leadtime starts where many others fail – and ensures that ticket work does not become a burden, but rather a relief.