Efficient teamwork and traceability with tickets
- Optimization of your workflows
- Registering every activity as a ticket for better teamwork and planning
- Customized for your specific needs
- Smart AI functions for more efficiency
Ticket-based work
is actually without alternative.
At the heart of Leadtime is a modern, easy-to-access ticket system. Every activity in your organization – whether a customer project or an internal task – is digitally recorded as a ticket. This is not only a practical way to reliably get work done, but also the basis for informed planning and control.
Tickets significantly improve teamwork and communication. Centralized tracking of issues and requests means that tasks are completed faster.
Tickets make dealing with complaints and feedback more efficient. All concerns can be tracked and resolved more quickly.
Working with tickets also creates a valuable database of information on all the topics that your employees have ever dealt with.
An intuitive editor
The Leadtime Editor was developed to make writing and organizing tasks easier and more enjoyable.
A single slash opens up a whole menu of options: headlines, to-do lists, images, videos and more can be added with ease.
Leave comments, mention team members or apply formatting such as bold and italics – quickly and intuitively.
Blocks can be easily moved and rearranged to customize content.
AI-supported tickets
Leadtime optimizes the creation of tickets through the use of generative AI.
With the “Clean Up” function, you can transform simple bullet points into clearly structured ticket descriptions.
Easily translate tickets into different languages for international teams.
Leadtime adds comprehensible headlines and summaries to tickets.
Customization that fits perfectly
With Leadtime, you can customize your work with tickets to precisely fit the specific workflows of your company.
Define task types that fit your industry, such as “development” for software companies or “design” for media companies.
Add selection fields, contact lists, text or date fields to efficiently capture relevant information.
Define the appropriate status sequence for each task type to optimally control your workflows.
Task templates
Leadtime is not only easy for your team to use – your customers will also quickly find their way around. Ticket templates are used to clearly describe tasks without requiring any technical knowledge: depending on the type of task, they guide you through individual masks with helpful hints. This way, customers know exactly what information is needed. This saves follow-up questions and ensures a smooth process.
Create customized input masks with helpful hints to guide customers.
Depending on the type of task, ticket templates provide more structure so that the customer knows exactly what information is needed.
Want to find out more about Leadtime ERP?
Book a 30-minute call and we'll set up your personal workspace, including two weeks of free testing.