Keep your people on track with the clarity of ticketing.
Whether at the desk or in the home office - your employees have plenty to do. As an entrepreneur, you need a clear overview of which employees are working on which issues at any time. The LeadTime ticket system provides you with the necessary transparency.
Why you should adopt ticketing now.
At its core, LeadTime is an issue tracker. Every activity of your organization - no matter if customer project or internal activity - has a digital representation as a ticket. This is not only extremely handy for getting work done. It is also the basis for any reliable planning.
Improved collaboration
Issue tracking allows your team to collaborate and communicate more effectively. It provides a centralized location for tracking bugs, issues, and feature requests, which enables team members to quickly identify and address any problems.
Enhanced customer satisfaction
Issue tracking system helps software companies address customer complaints and feedback more efficiently. It allows them to track customer issues, prioritize them, and resolve them quickly, which leads to higher customer satisfaction and loyalty.
Increase productivity
An issue tracking system helps software companies become more efficient by streamlining their workflows and processes. It helps developers prioritize their work, track their progress, and identify areas for improvement.
Ticketing done right.
Leadtime's ticketing system is flexible and easy to use, with customizable fields and statuses to fit your business needs. It's designed to be user-friendly for both software teams and clients, incorporating the best ideas from popular tools like Redmine, Zendesk, and Jira into one compact package.
- Define task types that exactly match your company's activities.
- Use ticket templates to make it easier for your users to collect information.
- Customizable ticket filters and reports: Easily sort and filter tickets based on your specific criteria, and save filter settings as reports for future reference.
Join the Leadtime revolution. Sign up for our waitlist.
Leadtime will launch early 2025. Members of our waiting list get earlier access and can actively participate in the development.
A professional helpdesk for your clients.
Seamless customer integration: LeadTime's ticketing system makes it easy for customers to track project progress and report issues. Collaborate and communicate with clients seamlessly for improved customer satisfaction and successful software projects.
- Email-to-ticket automation: Customers can email a specific address to create tickets automatically.
- Every update of the ticket is stored in the change history in an audit-proof manner.
We comply with the EU General Data Protection Regulation (GDPR) and guarantee server locations in Europe with ISO 27001 certification.
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