Your Business Operating System

Your Business Operating System

Your Business Operating System

Lukas Ebner, CEO Leadtime

Written by

Lukas

Jul 28, 2025

Agencies

You started your agency because you wanted to make things. Websites. Campaigns. Strategy. Now you spend your days jumping between proposals, deadlines, and team coordination. You want new clients, but you also know: if one more project comes in, the system collapses. This isn't a lack of talent. This isn't a lack of demand. This is a lack of structure.

You started your agency because you wanted to make things. Websites. Campaigns. Strategy. Now you spend your days jumping between proposals, deadlines, and team coordination. You want new clients, but you also know: if one more project comes in, the system collapses. This isn't a lack of talent. This isn't a lack of demand. This is a lack of structure.

You started your agency because you wanted to make things. Websites. Campaigns. Strategy. Now you spend your days jumping between proposals, deadlines, and team coordination. You want new clients, but you also know: if one more project comes in, the system collapses. This isn't a lack of talent. This isn't a lack of demand. This is a lack of structure.

Oil painting portrait of a calm creative professional sitting at a bright desk with architectural plans or workflow diagrams, sunlight on their face, visible brushstrokes in whites and teals, metaphor for regaining control and building structure for growth
Oil painting portrait of a calm creative professional sitting at a bright desk with architectural plans or workflow diagrams, sunlight on their face, visible brushstrokes in whites and teals, metaphor for regaining control and building structure for growth

70% of agencies describe their current business as a struggle, according to a 2024 study with 612 agencies. Not because clients are missing. But because internal systems can't keep up.

The problem: Agencies live on projects. But without clear processes, roles, and handoffs, chaos emerges. The founder does everything: sales, strategy, project management, delivery, accounting, support. Every hour spent on acquisition is an hour missing from execution. Every hour missing from execution slows growth.

A creative agency in Cologne—8 people, specialized in branding for startups—analyzed in 2023 why they couldn't get beyond 12 projects per year. The result: Every new project needed an average of 14 hours of setup time. Proposals were manually assembled. Briefings in Slack, then Notion, then Google Docs. Every project start was starting from scratch.

15% of agencies say hiring and training is their biggest challenge. Why? Because new people come into chaos. No clear processes. No documented workflows. No structure that could onboard them.

Tools like Trello, Notion, or ClickUp help—but they're blank canvases. They give you boards and tasks, but no direction. They don't embed your business logic: pricing, proposals, client handoffs, billing, retainer flows. Every team reinvents the wheel. The tool becomes something you have to manage—not something that saves you time.

The result: You stay reactive. You patch what breaks. Your team improvises. Tasks fall through cracks. The system remains fragile, dependent on you.

Leadtime Gives You the Operating System

Most agencies try to scale with individual tools: one for sales, one for project management, one for time tracking, one for billing. 86% of IT leaders say tool sprawl is a financial burden.

Leadtime works differently. It's not a tool. It's your Agency Operating System.

Ready-Made Workflows

Leadtime comes with built-in logic: Proposal → Delivery → Acceptance → Billing. You don't start at zero. You start with a system built for agencies.

A Hamburg-based design agency—11 people, specialized in UX/UI for B2B SaaS—switched to Leadtime in 2024. Before: Every project was a setup marathon. After: Project start in 20 minutes. Component library with reusable building blocks. Auto-generated specs. No more manual proposals.

One System, Not Ten Tools

Sales, delivery, time tracking, invoicing, client portal—all in one. No context loss. No handoffs between tools. No copy-paste marathons between Excel, Notion, and Slack.

With the Component Library, you structure projects into reusable building blocks. Work packages, tasks, questionnaires, documents—everything clearly defined, documented, transparent.

With Change Request Management, there are clear boundaries: What's in scope is documented. New features? Change request. Separate billing. Transparent.

With the Pipeline, you see your team's actual capacity. Not theoretically, but in reality—with meetings, vacation, other commitments. You plan with facts, not hope.

Client Transparency Without Micromanagement

Your clients see progress. Live. Not when they ask, but automatically. Tasks, status, where their input is needed—everything transparent. This eliminates 80% of "where do we stand?" emails.

A Frankfurt-based content agency—14 people, specialized in corporate blogs—reduced their average client response time from 8 hours to 45 minutes after switching to Leadtime. Not because they work faster. But because clients can see for themselves what's happening.

Live Analytics, Not Guesswork

Utilization, margin, bottlenecks, capacity—you see it now, not next month. You drive with real data, not gut feeling.

What Changes

You don't wake up in crisis mode anymore. You know what's live, what's behind, what's next.

Your team knows their lanes. You spend less time rescuing tasks, more time designing your next offering.

Clients see progress—not just when they ask, but automatically. They feel in your orbit, not in the dark.

Billing becomes a click. Retainers, upsells, add-ons—all in the same flow.

You hire one or two people, and onboarding doesn't cause chaos. Your system flexes, it doesn't fracture.

You breathe a little easier.

The high-speed project delivery platform

We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.

The high-speed project delivery platform

We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.

© 2025 Leadtime Labs GmbH. All rights reserved.

The high-speed project delivery platform

We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.

© 2025 Leadtime Labs GmbH. All rights reserved.