Ready to wow customers from day one?
The client signed – now implementation begins. But let's be honest: That deadline you just committed to? It's probably not realistic. Again. Onboarding is make-or-break. This is where your SaaS either proves itself – or falls short. A rocky start erodes trust before customers ever experience what your product can do. With Leadtime, you deliver structured, professional onboarding that works from day one.
Ready to wow customers from day one?
The client signed – now implementation begins. But let's be honest: That deadline you just committed to? It's probably not realistic. Again. Onboarding is make-or-break. This is where your SaaS either proves itself – or falls short. A rocky start erodes trust before customers ever experience what your product can do. With Leadtime, you deliver structured, professional onboarding that works from day one.
Ready to wow customers from day one?
The client signed – now implementation begins. But let's be honest: That deadline you just committed to? It's probably not realistic. Again. Onboarding is make-or-break. This is where your SaaS either proves itself – or falls short. A rocky start erodes trust before customers ever experience what your product can do. With Leadtime, you deliver structured, professional onboarding that works from day one.
Turn professional implementations into your trademark
Turn professional implementations into your trademark
Turn professional implementations into your trademark
First impressions matter – especially when you want small pilot projects to grow into enterprise accounts. Leadtime helps your team create structured, transparent, and inspiring onboarding experiences that lay the foundation for long-term customer success and expansion.
First impressions matter – especially when you want small pilot projects to grow into enterprise accounts. Leadtime helps your team create structured, transparent, and inspiring onboarding experiences that lay the foundation for long-term customer success and expansion.
First impressions matter – especially when you want small pilot projects to grow into enterprise accounts. Leadtime helps your team create structured, transparent, and inspiring onboarding experiences that lay the foundation for long-term customer success and expansion.
Deliver complex projects faster
Complex customer requirements slowing you down? They don't have to. Leadtime gives you structure for the tough cases – reusable components for custom projects, clear processes instead of improvisation, and still the flexibility for special requests. Your team stays in control, customers get results on time. Turn complexity into a competitive advantage instead of a bottleneck.
Deliver complex projects faster
Complex customer requirements slowing you down? They don't have to. Leadtime gives you structure for the tough cases – reusable components for custom projects, clear processes instead of improvisation, and still the flexibility for special requests. Your team stays in control, customers get results on time. Turn complexity into a competitive advantage instead of a bottleneck.
Deliver complex projects faster
Complex customer requirements slowing you down? They don't have to. Leadtime gives you structure for the tough cases – reusable components for custom projects, clear processes instead of improvisation, and still the flexibility for special requests. Your team stays in control, customers get results on time. Turn complexity into a competitive advantage instead of a bottleneck.
Build customer relationships that last
Sloppy onboarding damages customer relationships before they even begin. That's revenue slipping through your fingers. Professional implementation keeps customers engaged, drives retention, and ensures your acquisition costs actually pay off.
Build customer relationships that last
Sloppy onboarding damages customer relationships before they even begin. That's revenue slipping through your fingers. Professional implementation keeps customers engaged, drives retention, and ensures your acquisition costs actually pay off.
Build customer relationships that last
Sloppy onboarding damages customer relationships before they even begin. That's revenue slipping through your fingers. Professional implementation keeps customers engaged, drives retention, and ensures your acquisition costs actually pay off.
The first deal is just the beginning
A great start opens doors. When onboarding works, customers trust you with more – more users, more departments, more budget. A messy start closes those doors forever. Your Customer Success team needs the right foundation to turn pilot projects into enterprise deals. With Leadtime, you don't just deliver successful onboarding – you systematically build trust.
The first deal is just the beginning
A great start opens doors. When onboarding works, customers trust you with more – more users, more departments, more budget. A messy start closes those doors forever. Your Customer Success team needs the right foundation to turn pilot projects into enterprise deals. With Leadtime, you don't just deliver successful onboarding – you systematically build trust.
The first deal is just the beginning
A great start opens doors. When onboarding works, customers trust you with more – more users, more departments, more budget. A messy start closes those doors forever. Your Customer Success team needs the right foundation to turn pilot projects into enterprise deals. With Leadtime, you don't just deliver successful onboarding – you systematically build trust.
From cost center to profit driver
Most companies don't know what their onboarding really costs. Not really. Sure, the direct hours get tracked. But all the hidden time drains? The spontaneous support calls, the endless Slack threads, the unplanned meetings, the rework? That all flies under the radar. Leadtime makes these hidden costs visible and puts you back in control. You see which projects are profitable and where you're burning money.
From cost center to profit driver
Most companies don't know what their onboarding really costs. Not really. Sure, the direct hours get tracked. But all the hidden time drains? The spontaneous support calls, the endless Slack threads, the unplanned meetings, the rework? That all flies under the radar. Leadtime makes these hidden costs visible and puts you back in control. You see which projects are profitable and where you're burning money.
From cost center to profit driver
Most companies don't know what their onboarding really costs. Not really. Sure, the direct hours get tracked. But all the hidden time drains? The spontaneous support calls, the endless Slack threads, the unplanned meetings, the rework? That all flies under the radar. Leadtime makes these hidden costs visible and puts you back in control. You see which projects are profitable and where you're burning money.
Requirements Capture
75%
faster requirements
Capture requirements directly in the system — no copy-paste, no tool switching. Make your work structured and reusable.
Requirements Capture
75%
faster requirements
Capture requirements directly in the system — no copy-paste, no tool switching. Make your work structured and reusable.
Requirements Capture
75%
faster requirements
Capture requirements directly in the system — no copy-paste, no tool switching. Make your work structured and reusable.
Create Proposals
80%
faster quotations
Create proposals in minutes with reusable blocks from project and product libraries — consistent and ready to send.
Create Proposals
80%
faster quotations
Create proposals in minutes with reusable blocks from project and product libraries — consistent and ready to send.
Create Proposals
80%
faster quotations
Create proposals in minutes with reusable blocks from project and product libraries — consistent and ready to send.
Collaboration
50%
fewer delays
Keep clients engaged and informed about roadblocks, task status, and project updates — before issues turn into problems.
Collaboration
50%
fewer delays
Keep clients engaged and informed about roadblocks, task status, and project updates — before issues turn into problems.
Collaboration
50%
fewer delays
Keep clients engaged and informed about roadblocks, task status, and project updates — before issues turn into problems.
Project Scope
90%
less scope disputes
With clean, detailed specifications, you’ll never argue about scope again. Everyone sees exactly what was agreed.
Project Scope
90%
less scope disputes
With clean, detailed specifications, you’ll never argue about scope again. Everyone sees exactly what was agreed.
Project Scope
90%
less scope disputes
With clean, detailed specifications, you’ll never argue about scope again. Everyone sees exactly what was agreed.
Get Back in the Flow
Team meeting. Head of Sales presents: 14 new customers this quarter. The CEO beams. Then the Head of Delivery stands up: "All implementations on track. Customer satisfaction at 95%. Team happy and productive." That's what happens when delivery scales with sales. Leadtime helps you widen the bottleneck and keep delivery flowing – no matter how fast you grow.
Lukas
Oct 7, 2025
The onboarding experience your customers deserve
You promise your enterprise customer: "You'll be live in three weeks." Three weeks later, they are – ahead of schedule, fully trained, and impressed. That's what Leadtime makes possible: professional onboarding that keeps promises and builds lasting relationships from the first day.
Lukas
Jul 28, 2025
Get Back in the Flow
Team meeting. Head of Sales presents: 14 new customers this quarter. The CEO beams. Then the Head of Delivery stands up: "All implementations on track. Customer satisfaction at 95%. Team happy and productive." That's what happens when delivery scales with sales. Leadtime helps you widen the bottleneck and keep delivery flowing – no matter how fast you grow.
Lukas
Oct 7, 2025
The onboarding experience your customers deserve
You promise your enterprise customer: "You'll be live in three weeks." Three weeks later, they are – ahead of schedule, fully trained, and impressed. That's what Leadtime makes possible: professional onboarding that keeps promises and builds lasting relationships from the first day.
Lukas
Jul 28, 2025
Get Back in the Flow
Team meeting. Head of Sales presents: 14 new customers this quarter. The CEO beams. Then the Head of Delivery stands up: "All implementations on track. Customer satisfaction at 95%. Team happy and productive." That's what happens when delivery scales with sales. Leadtime helps you widen the bottleneck and keep delivery flowing – no matter how fast you grow.
Lukas
Oct 7, 2025
The onboarding experience your customers deserve
You promise your enterprise customer: "You'll be live in three weeks." Three weeks later, they are – ahead of schedule, fully trained, and impressed. That's what Leadtime makes possible: professional onboarding that keeps promises and builds lasting relationships from the first day.
Lukas
Jul 28, 2025
Everything Your SaaS Team needs in one Platform.
Centralize Your Entire Technical Support
Bring all support requests from emails, phone calls, and customer portals into one place. Leadtime automatically converts every request into a structured ticket with complete history, direct time tracking, and clear accountability.
Give your customers real transparency: Let them create tickets themselves, track progress in real-time, and receive automatic updates – without constantly calling you. Cleanly separate internal discussions from public customer communication.
Use the AI assistant to formulate clear responses in seconds. Control priorities through Pipeline and Stacks – so every team member immediately knows which ticket is next.
Create measurable response times, eliminate missed requests, and free your team from email chaos. Run support that scales – not one that collapses under growth.
Centralize Your Entire Technical Support
Bring all support requests from emails, phone calls, and customer portals into one place. Leadtime automatically converts every request into a structured ticket with complete history, direct time tracking, and clear accountability.
Give your customers real transparency: Let them create tickets themselves, track progress in real-time, and receive automatic updates – without constantly calling you. Cleanly separate internal discussions from public customer communication.
Use the AI assistant to formulate clear responses in seconds. Control priorities through Pipeline and Stacks – so every team member immediately knows which ticket is next.
Create measurable response times, eliminate missed requests, and free your team from email chaos. Run support that scales – not one that collapses under growth.
Centralize Your Entire Technical Support
Bring all support requests from emails, phone calls, and customer portals into one place. Leadtime automatically converts every request into a structured ticket with complete history, direct time tracking, and clear accountability.
Give your customers real transparency: Let them create tickets themselves, track progress in real-time, and receive automatic updates – without constantly calling you. Cleanly separate internal discussions from public customer communication.
Use the AI assistant to formulate clear responses in seconds. Control priorities through Pipeline and Stacks – so every team member immediately knows which ticket is next.
Create measurable response times, eliminate missed requests, and free your team from email chaos. Run support that scales – not one that collapses under growth.
Developer Time: Fully Utilized. Not Wasted.
Distribute tasks to your developers using the Pipeline—in 15-minute slots, per week, per person. See instantly: Who has capacity? Where's the overload risk? Plan realistically instead of optimistically.
Activate the week—and every developer finds their prioritized tasks automatically in the Stack, their personalized Kanban board. No more follow-up questions. No uncertainty. Just focused execution in the right order.
Compare plan versus reality in real-time: What was planned? What was actually tracked? Learn from every week and continuously improve your estimates. Turn chaotic resource juggling into precise capacity planning—and lost hours into measurable productivity.
Developer Time: Fully Utilized. Not Wasted.
Distribute tasks to your developers using the Pipeline—in 15-minute slots, per week, per person. See instantly: Who has capacity? Where's the overload risk? Plan realistically instead of optimistically.
Activate the week—and every developer finds their prioritized tasks automatically in the Stack, their personalized Kanban board. No more follow-up questions. No uncertainty. Just focused execution in the right order.
Compare plan versus reality in real-time: What was planned? What was actually tracked? Learn from every week and continuously improve your estimates. Turn chaotic resource juggling into precise capacity planning—and lost hours into measurable productivity.
Developer Time: Fully Utilized. Not Wasted.
Distribute tasks to your developers using the Pipeline—in 15-minute slots, per week, per person. See instantly: Who has capacity? Where's the overload risk? Plan realistically instead of optimistically.
Activate the week—and every developer finds their prioritized tasks automatically in the Stack, their personalized Kanban board. No more follow-up questions. No uncertainty. Just focused execution in the right order.
Compare plan versus reality in real-time: What was planned? What was actually tracked? Learn from every week and continuously improve your estimates. Turn chaotic resource juggling into precise capacity planning—and lost hours into measurable productivity.
Onboarding in Days. Not Weeks.
Standardize your onboarding projects with reusable project components. Break every setup into proven building blocks—from technical implementation to training and final acceptance. Eliminate chaos and ad-hoc planning.
Launch new customers in days instead of weeks: Use battle-tested templates, customize them per project, and start execution immediately. Your customers see results faster, you reduce effort and error rates.
Document quality through structured acceptance tests. Don't release anything before all checkpoints pass successfully. Turn lengthy onboardings into precise, predictable processes—and frustrated new customers into enthusiastic power users.
Onboarding in Days. Not Weeks.
Standardize your onboarding projects with reusable project components. Break every setup into proven building blocks—from technical implementation to training and final acceptance. Eliminate chaos and ad-hoc planning.
Launch new customers in days instead of weeks: Use battle-tested templates, customize them per project, and start execution immediately. Your customers see results faster, you reduce effort and error rates.
Document quality through structured acceptance tests. Don't release anything before all checkpoints pass successfully. Turn lengthy onboardings into precise, predictable processes—and frustrated new customers into enthusiastic power users.
Onboarding in Days. Not Weeks.
Standardize your onboarding projects with reusable project components. Break every setup into proven building blocks—from technical implementation to training and final acceptance. Eliminate chaos and ad-hoc planning.
Launch new customers in days instead of weeks: Use battle-tested templates, customize them per project, and start execution immediately. Your customers see results faster, you reduce effort and error rates.
Document quality through structured acceptance tests. Don't release anything before all checkpoints pass successfully. Turn lengthy onboardings into precise, predictable processes—and frustrated new customers into enthusiastic power users.
FAQ
Got questions? We’ve got answers.
Why is Leadtime perfect for technical service providers and SaaS companies?
Why is Leadtime perfect for technical service providers and SaaS companies?
Why is Leadtime perfect for technical service providers and SaaS companies?
Why is it better to have everything in one central tool instead of multiple tools?
Why is it better to have everything in one central tool instead of multiple tools?
Why is it better to have everything in one central tool instead of multiple tools?
Can I connect other tools to Leadtime via API?
Can I connect other tools to Leadtime via API?
Can I connect other tools to Leadtime via API?
Can Leadtime handle professional support?
Can Leadtime handle professional support?
Can Leadtime handle professional support?
How quickly can we get started with Leadtime and see results?
How quickly can we get started with Leadtime and see results?
How quickly can we get started with Leadtime and see results?
We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.
Features
© 2025 Leadtime Labs GmbH. All rights reserved.
We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.
© 2025 Leadtime Labs GmbH. All rights reserved.
We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.
© 2025 Leadtime Labs GmbH. All rights reserved.