Onboarding und Support für SaaS-Unternehmen – skalierbar ab Tag 1

Because Leadtime solves exactly the problems IT service providers, agencies, and SaaS companies face in multi-project environments. Technical service providers juggle multiple client projects simultaneously, handle complex onboarding processes, and struggle with specialist bottlenecks. Leadtime was built specifically for this: The planning chain (Big Picture → Pools → Pipeline → Stacks) enables realistic capacity planning across all projects. Project components standardize recurring setups and reduce time-to-value by up to 80%. The integrated billing system automatically invoices tickets, projects, retainers, and products—no manual rework. Especially relevant for SaaS companies: Structured onboarding projects with acceptance tests ensure predictable quality. Support runs through the integrated helpdesk system with email integration. And all data—from sales pipeline to resource planning to profitability—is transparently available in real-time. One tool instead of ten different silos.

Because tool chaos makes you slower, creates errors, and makes realistic planning impossible. When planning runs in Asana, time tracking in Toggl, finances in Excel, and communication in Slack, gaps emerge: Information gets lost, needs double maintenance, is never current. To realistically plan a project, you'd need requirements + employee availability + workload from other projects—but exactly this data sits in different tools. Result: Flying blind instead of making informed decisions. With Leadtime you have a single source of truth: When a task is planned in the pipeline, the developer sees it automatically in the stack. When they track time, it flows directly into billing. When a project completes, the invoice generates in seconds. No copy-paste, no media breaks, no manual updates. You save up to 5 hours of coordination effort per week per project—and your data is always consistent and current.

Yes, Leadtime provides a comprehensive REST API for integrations. You'll find the complete API documentation at https://leadtime.de/app/api/public/docs. The API allows programmatic access to most Leadtime entities—projects, tasks, time bookings, organizations, invoices, and more. This enables you to build custom integrations with your existing tools. Common use cases: Sync customer data from your CRM, automate project creation from form submissions, push time tracking from external tools, or pull financial data into your accounting system. The API uses standard REST principles with JSON payloads and supports authentication via personal access tokens. You can also use webhooks to get real-time notifications about events in Leadtime—like when a task changes status or a new invoice is created. This way, Leadtime becomes the central hub of your service delivery workflow while still playing nicely with your existing tool landscape. No vendor lock-in, full flexibility.

Yes, Leadtime has a fully integrated helpdesk system with email integration and AI support. The helpdesk system automatically converts incoming emails into support tickets—including subject, sender, and content. You connect your support email address (e.g., support@your-company.com), and Leadtime regularly fetches new messages. Each message becomes a task with predefined defaults: project, status, assignee, priority, tags. Your team replies directly in the ticket thread—responses automatically go out as emails. You can even set up organization-specific helpdesk rules: Customer A gets their own email address, project, and assignee. Automatic confirmation emails are possible. And thanks to the AI text assistant, frequent inquiries get handled faster. The big advantage: Support isn't isolated but part of the overall system. Time bookings on support tickets flow into billing, workload is visible in the pipeline, and support performance gets evaluated in insights. One system for projects AND support.

Project setup in minutes instead of days—teams typically see productivity gains within the first week. Leadtime is designed for rapid onboarding: Day 1: Import your team, connect your email accounts, set up basic workspace settings. Day 2-3: Create your first project components as templates for recurring project types (onboarding, website setup, feature implementation). Use conditions and questions to make them flexible. Day 4-5: Start weekly pipeline planning with your team—distribute tasks across developers with 15-minute precision, activate the week, and watch tasks flow into individual stacks automatically. Most teams report measurable improvements within 7-10 days: Project setup becomes 80% faster with templates. Coordination overhead drops by up to 5 hours per project per week. Quote creation shrinks from hours to minutes. Developer productivity increases because they no longer need to ask "what should I work on next?" The platform grows with you: Start with core features (projects, tasks, time tracking), then gradually add planning tools, billing automation, and insights dashboards. No big-bang migration required—Leadtime adapts to your pace.