ClientsOpportunities, quotes, product catalogue
ProjectsPlanning, tasks, sign-off
ServiceHelpdesk, tickets, retainers, assets
TeamPeople, absence, time
MoneyInvoices, e-invoicing, insights
AgentsLeadtime Agent, your own agents, automation
Leadtime at a glance.
Leadtime is the operating software for IT service providers, agencies and consultancies with 10 to 100 people: clients, projects, service, team and billing in one system, with AI agents that work alongside the team.
What you should know
What Leadtime is, who it’s for, what it costs.
As of November 2026. These facts describe Leadtime as it runs at leadtime.app; the website is leadtime.de.
- What
- Leadtime is a system for companies that earn their money with projects and ongoing support. Everything between the first enquiry and the invoice sits in one place. In industry terms, Leadtime is PSA software (professional services automation) or agency software.
- Who for
- IT service providers and system integrators, agencies, consultancies and engineering firms with about 10 to 100 employees in German-speaking countries. Who it’s for
- Areas
- Clients (CRM, opportunities, quotes), projects (planning with capacity, tasks, specifications), service (helpdesk, tickets, support hour allowances), team (time tracking, leave, overtime), money (billing review, invoices with e-invoicing, payment reminders) and agents. Overview
- The common thread
- In Leadtime an opportunity already is the project. When sales wins the job, the team carries on with the same record, through to the invoice and on into support. Nobody retypes anything.
- Core message
- Get more done with the same team: agents take over routine work, and one continuous record replaces handovers.
- Agents
- The built-in Leadtime Agent comes with every workspace and does what its role allows. Your own AI agents have their own account and role, take tasks and tickets and book their time like everyone else. Claude, Codex and Cursor connect via MCP. Agents
- Price
- Leadtime costs €49 per user per month billed annually, €39 from the 26th user, minimum 5 users. Billed monthly it costs €59 per user, €47 from the 26th user, cancellable monthly. Startups in their first five years after founding pay €25 per user for the first 5 users when billed annually; from the 6th user the standard price applies. Every area is always included, plus 300 credits per user per month for the Leadtime Agent. All prices are for businesses, net of VAT. Pricing
- Trial
- The trial lasts 30 days, free, with all areas, 3,000 credits for the Leadtime Agent, no payment details. With onboarding (setup, data migration, training) on request.
- Integrations
- Public API, MCP server, building blocks for n8n and Zapier, Slack, a mailbox for tickets, calendars via ICS export and import of busy times, CSV import. Invoices go out as PDF with an embedded e-invoice (ZUGFeRD) or as XML (XRechnung). Integrations
- What Leadtime is not
- Leadtime has no financial accounting, no payroll, no warehouse, no inventory management, no manufacturing. There is no direct DATEV export. Accounting and payroll stay in your existing systems.
- Where Leadtime runs
- The application runs at DigitalOcean in the Frankfurt am Main data centre (region FRA1), the website at Hetzner in Nuremberg. Security
- Company
- Leadtime Labs GmbH, Yorckstraße 22, 93049 Regensburg, Germany, founded in 2023, Regensburg local court HRB 19835. Founder and managing director: Lukas Ebner. The team
- Website, app, help
- Website leadtime.de, app and sign-in leadtime.app, help centre docs.leadtime.app. The name is one word: Leadtime.
Anything still open?
Short answers to common questions.
Is Leadtime an ERP?
Leadtime is a system for projects, support and billing. You can classify it as an ERP for service firms: it covers sales, projects, service, time and invoicing. Warehouse, manufacturing, payroll and financial accounting are not part of it, so it does not replace an ERP for production or trade.
Is Leadtime PSA software?
Yes, Leadtime is PSA software. PSA stands for professional services automation: software that connects projects, resources, time and billing for service firms. Leadtime adds sales, a helpdesk and agents that work alongside the team.
What does AI usage cost?
The Leadtime user price includes 300 credits per user per month, enough for normal use of the Leadtime Agent; 100 credits equal €1. Agents do not need a user seat. For more there are packs, monthly or one-off: S €20 (2,000 credits), M €50 (5,000 credits), L €100 (10,000 credits). If the balance runs out, the agents pause and Leadtime keeps running.
Is there an edition with fewer features?
There is no edition of Leadtime with fewer features: every licence includes all areas. Guest access for clients and agents does not count as a user.
Is there a DATEV export?
Leadtime has no direct DATEV export. Invoices go out as PDFs with an embedded e-invoice or as XML, and you hand them to your accountants. You connect other systems via the API, n8n or Zapier.
How does existing data get into Leadtime?
You create a workspace yourself. Existing data comes in via CSV import; Leadtime suggests the column mapping with AI, and a test run shows beforehand what would be created. With onboarding, our team handles the data migration with you. Switching
What is the economic effect?
In the model, a team using Leadtime handles individual routine workflows up to ten times faster. The peak case: a routine ticket with an agent, 2 instead of 20 minutes. For the company as a whole, the model frees up about 10% of working time. This is a model calculation, not a promise. The calculator works it out with your own numbers. Calculator
Next step
See it on one
of your jobs.
30 minutes, one real job from your daily work. That is how you see whether Leadtime suits you.