Included in the user priceEach user adds 300 credits a month to your workspace’s shared pool. That covers roughly 20 routine tickets or 100 questions to the Leadtime Agent.
Monthly package and top-upsBook a package every month, or top up once when your balance runs out.
Stronger modelsFor demanding work you can switch to a stronger model. Your balance then covers fewer tasks, about one fifteenth as many.
Your own keyThrough Leadtime you pay the package price, with running and billing included. With your own key you pay the provider directly and use no credits.
What is a credit?
The unit Leadtime uses to measure agent work. 100 credits equal €1 of package price. We deduct what a task actually uses. The help centre will list how many credits each model uses.
What happens when my balance runs out?
Your workspace admins get a notice at 80% and at 100%. You can then buy another package. Leadtime itself keeps running; only the agents pause.
Do credits expire?
Credits from the user price are valid for the current month. Purchased credits are planned to be valid for twelve months.
Can I use my own key?
Your own agents such as Claude, Codex or Cursor already run on your account with the provider. For the Leadtime Agent this is planned. You then pay the provider directly and your balance stays untouched.