ClientsOpportunities, quotes, product catalogue
ProjectsPlanning, tasks, sign-off
ServiceHelpdesk, tickets, retainers, assets
TeamPeople, absence, time
MoneyInvoices, e-invoicing, insights
AgentsLeadtime Agent, your own agents, automation
AI agents in daily work: the real issue is control
Support tickets through to deployment, project work over MCP, invoices from the system. What goes wrong is rarely the model. It is shadow AI and costs nobody sees.
Read the articleBlog
From inside service firms.
Planning, time tracking, invoicing, service and AI agents. With the maths from our own operations instead of quoted surveys.
Lukas Ebner writes here. Co-founder of Leadtime, before that 13 years running an agency with 50 people.
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Hourly rate or package?
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Utilization: a daily target, not a monthly ratio
Where hours vanish between billable and billed, why a daily ring beats a monthly report, and which ratio is right.
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PSA software: the label matters less
What I learned in 13 years running a 50-person agency about tools meant to run a company.
In the product
The topics from the blog, and where Leadtime takes them on.
How much routine is in your week?
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